FranklinCovey is the global leader in effectiveness training, productivity tools, and assessment services for organizations, teams, and individuals. Offers a wide variety of quality products, from deluxe planners and covers to hi-tech handhelds and software, all designed to turn stress into success.
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First Things First - Softcover
Stephen R. Covey is an internationally respected leadership authority and founder of Covey Leadership Center. He received his M.B.A. from Harvard and a doctorate from Brigham Young University, where he was a professor of business management and organizational behavior for 20 years. His book, The 7 H...
Raving Fans: A Revolutionary Approach to Customer Service
Raving Fans: A Revolutionary Approach to Customer Service "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fan...