Crucial Conversations: Tools for Talking When Stakes are High

FIGHT THE IMPULSE TO BACK AWAY FROM TOUGH ISSUES AND LEARN HOW TO APPROACH THEM WITHOUT FEAR Crucial conversations can be more than just challenging, frustrating, frightening, or annoying. The outcome of each can have a huge impact on your quality of life by altering some element of your daily routine for better or worse. When do casual conversations turn into crucial conversations? When the stakes are high, opinions vary, and emotions run strong. They're the ones we dread having but know we cannot avoid. In this New York Times best-seller, you'll discover a proven seven-step approach to positively and effectively dealing with these situations. The techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Every aspect of your life—from career, to relationships, to your own health—can be affected by crucial conversations. It's in your own best interest to learn to handle them and even master them. Paperback, 256 pages




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