Raving Fans: A Revolutionary Approach to Customer Service

Raving Fans: A Revolutionary Approach to Customer Service "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day—in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans. Please note: This product is only available for online purchase and is not available for phone order purchase or at FranklinCovey retail store locations. This product will be shipped separately from our regular products. Please allow 7-10 business days for order processing and then add applicable shipping time to your order based on shipping method selected.




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FranklinCovey is the global leader in effectiveness training, productivity tools, and assessment services for organizations, teams, and individuals. Offers a wide variety of quality products, from deluxe planners and covers to hi-tech handhelds and software, all designed to turn stress into success.

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